FAQs • Hampton, VA • CivicEngage

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Public Works - Regular Garbage

1. Can I put my garbage and recycling containers out the night before my scheduled collection?: Yes, all items for collection can be put curbside as early as 3 p.m. the day before your collection. You will need to remove them from the curb by midnight of the day following your scheduled collection day to keep your neighborhood looking good.

2. How are collections made when my day falls on a holiday?: If your scheduled collection day falls on an observed holiday, your garbage, bulk trash, limbs, yard waste, and tires will be collected on the Wednesday of that week. If your recycling collection is scheduled on the holiday, it will also be collected on the Wednesday of that week. The holiday collection schedule is published in the newspaper and is available to you through the 3-1-1 Customer Call Center.

3. How can I reach your 3-1-1 Customer Call Center?: If you are calling from the City of Hampton, simply dial 3-1-1 on your touch tone or rotary dial phone. From outside the city of Hampton, please dial (757) 727-8311. The call center is available from 7 a.m. to 11 p.m., seven days a week.

4. What happens if my garbage container is damaged?: If the damage is caused by our collection truck, the container will be replaced at no charge to you. If the damage is caused by the resident, they are responsible for replacement.

5. What happens if my garbage container is stolen?: Stolen garbage containers have to be replaced by the resident at their expense.

6. What is my collection (trash pickup) day?: All garbage, bulk trash, limbs, yard waste, and tires are collected on the same day each week.
Collection Schedule Map

7. Whom should I call to report a missed regular or disability trash pick-up, a trash spillage or to request new trash collection service for the disabled?: Call the 3-1-1 Customer Call Center. If you are calling from the City of Hampton, simply dial 3-1-1 on your touch tone or rotary dial phone. From outside the City of Hampton please dial (757) 727-8311. The call center is available from 7 a.m. to 11 p.m., seven days a week to assist you.

8. Why can't I put out extra bags of trash and garbage for collection?: All garbage needs to be inside the garbage container for collection. Solid Waste does not pick up extra bags of garbage. You can purchase an additional garbage container if you need more collection capacity.

9. Why do I need to have my garbage and recycling containers out by 7 a.m. on my collection day?: All collections begin early in the morning, so having them out by 7 a.m. will ensure that you will receive prompt service.

10. Why do I need to provide space between my garbage and recycling containers, mailbox, car, fence, and other things out for collection?: Each item is collected by a different vehicle. Also, the collection arm requires space to make the collection safely and not tip over other bins or damage your property.

11. Why do the arrows on the garbage and recycling containers have to face the street?: The automated collection truck cannot turn the container around as it picks it up. Dumping the container backwards can break or damage the lid.