About us

At 311, our top priority is to build trusting relationships with our residents by providing consistent, accurate information with kindness and courtesy. As Citizen Services Advocates (position title), we advocate on behalf of the residents of the City of Hampton by serving as a liaison between residents and city departments. We like to think of ourselves as connectors and facilitators: we facilitate the services citizens require, and connect them to the appropriate party to assist when possible.

In today's age of growing technology, 311 is actively pursuing additional and more advanced ways for our citizens to get in touch with us. A request for service or information can be submitted to 311 by calling 3-1-1 from a landline based in Hampton, 757-727-8311 from any other phone, email 311, or using the links (links need to be added) provided. 311 now has a mobile app available for download to provide a more user-friendly way to submit our most common service requests online. Download the app on your smartphone: 311HamptonVA. For real time communication, citizens can chat live with an advocate week days from 12 to 8 p.m. and on weekends from 7 a.m to 7 p.m.

The 311 Citizen Contact Center is staffed 16 hours per day, 7 days a week. We are here for you from 7:00 a.m. to 11:00 p.m. every day of the week except on city observed holidays.

311 Community Outreach

311 staff is regularly requested to attend community meetings such as neighborhood meetings, church meetings, and meetings for other civic groups or those with community interests at heart. At these events, 311 provides valuable information and tips to residents regarding city processes and activities, and generally helps the resident to understand how the city operates.

If you would like to invite 311 to attend or speak at your group meeting, please contact us as far in advance as possible by calling 757-727-8311 or sending an email 311 Support with the details of the event. We will make every attempt to accommodate your request.