Stoppages should be reported to the 311 call center immediately.
If the stoppage is on the city's side of the line crews will clear the stoppage. If the stoppage is "not on city" the property owner will need to call a plumber. Citizens are encouraged to call the 311 call center at 311 from a land line within the city or 757-727-8311 from your cell phone before calling a plumber when they have a sewer stoppage. If the stoppage is on the city's side of the line technicians will clear the stoppage for free.
Other Sewer Services
311 can also assist with other sewer issues including sewer odors, replacement clean-out caps, and manhole cover problems.