The Hampton Sheriff's Office is committed to safeguarding the public's trust and promote positive community relations by treating citizens in a manner in which is courteous, helpful, and responsive. We believe integrity is the basis for community trust and we set high standards for the personal and professional conduct of all our employees.
We hold ourselves to high standards of moral, ethical, and professional conduct. Your cooperation helps guarantee that we consistently meet those standards. Any citizen having a question or complaint about our service in the community should bring those concerns to our attention.
The following instructions will ensure that your concerns are handled promptly and professionally.
Citizen Feedback
If you feel an employee of the Hampton Sheriff's Office has shown outstanding professionalism or has excelled in representing the Sheriff's Office and you wish to express this, please email sheriff@hampton.gov, call 757-926-2540, or send your written correspondence to:
Sheriff Karen Bowden Attn: Citizen Feedback Hampton Sheriff's Office 1928 W. Pembroke Avenue Hampton, VA 23661
Commending Performance If you wish to commend the actions of any employee of the Hampton Sheriff's Office, you may ask to speak to the employee's supervisor to verbally communicate your praise; or write a letter to the Sheriff Karen E. Bowden explaining your praise.
Commendations received by the Hampton Sheriff`s Office employee will be forwarded to the employee and may be included in his/her personnel record. Depending upon the nature of the commendation, the employee may be officially recognized by the office and may be considered for other community awards or recognition. Letters of commendation can be emailed to sheriff@hampton.gov or mailed to the same address listed above.
Complaints
If you wish to make a complaint about any operation of the Hampton Sheriff's Office or employee, you have several avenues through which to register your complaint.
Telephone: (757) 926‑2540 or (757) 726‑6954, Monday through Friday, 8 a.m. to 4:30 p.m. (excluding holidays).
Mail/In Person: Major Steven Rich, 1928 W. Pembroke Avenue, Hampton, VA 23661
Your complaint will be thoroughly investigated and you may be contacted for additional information if necessary. The Sheriff will review the complaint and follow the investigation to determine the appropriate disposition.