Dedicated to promoting the highest levels of customer service for our customers - the citizens of the City of Hampton.
Customer Service Spotlight
Dear Dee,
I’m a pretty up-beat kind of person and really enjoy providing good customer service and interacting with the customers. However, I have a co-worker that is…should I say…less then enthusiastic? He gives me a hard time about being so up-beat and his ho-hum attitude towards our customers is noticeable. How can I get him to stop making snide comments about my customer service and help encourage him to step up to the plate? His attitude is bringing me down.
Thanks!
Chelsea
Way to go Chelsea! I’m very encouraged by your willingness to help another co-worker. I know sometimes it is very hard to work with folks that tend to drag an office or team down.
You never mention what kind of “snide comments” your co-worker is making about your customer service. There’s two ways you can handle the comments. You can deal with your co-worker by directly asking him to stop – but do it in a positive and confident manner. He may not even be aware that it bothers you. Or you can speak with your supervisor and ask for guidance. That would also be a good time to bring up the customer service training the City conducts each month. The training would be a good starting place for your co-worker to learn the importance of providing customer delight. You could suggest that you and your co-worker attend the training together.
Customer Delight is a very important, strategic initiative for the City…especially during tough economic times. It is critical for all employees to strive at providing the very best customer service. The most effective way to impact your co-worker is to continue being the role model. Don’t let him change your enthusiasm for your customers … instead you can change his lack of enthusiasm! Keep it up Chelsea, you’re making a difference!
If you have a customer service challenge that Dee can help you with, email Dee at customerdelight@hampton.gov . Your challenge may be selected for the newsletter and help someone else as well!
