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Dedicated to promoting the highest levels of customer service for our customers - the citizens of the City of Hampton.
Customer Service SpotlightDelightful DollarsDelightful Dollars is an employee incentive program which is designed to acknowledge outstanding customer service efforts by Hampton City employees. We want to WOW our customers – and here is a way for citizens to notify us when we have, and to recognize the employee who did the wowing. Citizens are encouraged to call 311 to report instances of outstanding customer delight provided by city employees. Based on the extent of the outstanding act performed, employees could be rewarded with Delightful Dollars – a $25 gift card redeemable at any Hampton business. Outstanding acts of service include acts that are beyond the employee’s job responsibilities, acts that require significant time, effort and/or resources, and acts that show creativity in a finding a solution for a customer. Call 311 to notify us when we wow you or fail to meet your needs! We want to know either way!
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