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3-1-1 Customer Call Center - Grass Complaints

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1. Once the grass is cut at a property, does a letter have to be sent each time the grass gets high?

3-1-1 Customer Call Center - Inspection Request

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1. Can I submit an inspection request through email?

Animal Control

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1. Does Animal Control keep a log of all dead animals they pick up?

Assessor of Real Estate

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1. Why are real estate assessments important?
2. The Internet record shows incorrect data for my property. What should I do to correct this?
3. If a home recently sold for $95,000, is that the fair market value?
4. Why can't the Office of the Assessor of Real Estate make copies of supplemental materials from an office Review of Assessment Application to accompany the Board of Review Application?
5. Do all appraisers in the Office of the Assessor of Real Estate use the same method in appraising my home?
6. Do all houses the same age get the same amount of depreciation?
7. If my home is destroyed or damaged due to a fire, hurricane or other fortuitous act how does it affect my assessment?
8. I did not renovate or make an addition to my property, so why did the value increase?
9. At what percent of market value do you appraise property?
10. Are real estate reassessments just another method for the City of Hampton to raise taxes?
11. How do other Hampton Roads cities conduct their real estate assessments?
12. Is there a formula that is used to compute my real estate obligation?
13. When Are Taxes Due And To Whom Do I Pay Them?
14. Must the property owner allow an interior inspection of his or her property when contesting an assessment?
15. The assessed value of my property has decreased and I'm concerned with this decline. I feel my property is worth more. What does this mean for the future?
16. If I hold title to real estate jointly with rights of survivorship, how can a deceased person's name be removed as owner in the database of the Office of the Assessor of Real Estate?

City Council

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1. How does the public have a voice in City Council meetings?
2. What are public hearings?
3. How can the public serve on council-appointed boards and commissions?
4. How do you find out what’s coming up on the agenda?
5. What is the order of the agenda?
6. Are council meeting open to the public?
7. How is an amendment handled?
8. When are meetings held?

Clean City Commission

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1. How do I adopt a spot for litter cleanup?
2. How do I nominate a yard for the YARDS Contest?
3. What do I do if I see a large area of litter or an illegal dumpsite?
4. How do I sign up for Tour de Trash?
5. How do I nominate someone for a Clean City Award?

Commonwealth Attorney's Office

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1. What is the difference between a misdemeanor and a felony?
2. What is the penalty for a misdemeanor?
3. How can I contact the prosecutor assigned to my case?
4. How can I get restitution for my loss?
5. Do I have to testify at a trial if I don't want to?
6. What happens at an arraignment?
7. If I am charged with a crime, how can I get an attorney if I can't afford to hire one?
8. What if I can't pay my entire fine at once?

Community Development - Housing & Neighborhood Services

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1. How can I get a district leaders list?
2. What happened to the Neighborhood Office?

Emergency Management

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1. Who needs an emergency plan?
2. What services are provided by the Emergency Management Department?

Employee Council

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1. Can a manager require and employee to post a promotion of a city event or campaign on the employees personal social media?
2. Why don’t we have bereavement leave?
3. As part of the building security, can we get the stripe on back of ID badges instead of having the fobs?
4. Does the city have a new logo? Has it been selected?
5. Why can we only give 24 hours of leave away to someone, not more if you have it?
6. Short & long term disability-why does the City not have that?
7. Can the city have a grievances call center or hotline you can call with a complaint and remain anonymous or you want to grieve about something?
8. Can the city sign up to provide the new MyRA savings accounts for all employees?

Fire & Rescue Division

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1. Does the fire department install car seats?
2. I called for an ambulance; why did a fire truck respond?
3. Does the fire department offer free blood pressure checks?
4. I sometimes see firefighters at the grocery store during the workday. Why?
5. Why are the phone numbers for the fire stations not listed in the phone book?
6. Am I allowed to burn leaves in the city?
7. There’s a hydrant on my street that’s running, could you have someone come out to check it?
8. Are fireworks allowed in the City of Hampton?

Fort Monroe Plan

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1. Why did Fort Monroe close as an Army installation in September 2011?

Healthy Families Partnership

Library - Computer Reservation Policy

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1. What kind of computers do you have?
2. What are the reservation policies?
3. What software programs do the library's computers run?
4. Can anybody help me if I have questions about the software?
5. Can I save my work on the library's computer?
6. Can I run my software program on the library's computer?
7. Can I use headphones with the computers?

Library – Telephone Messaging

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1. What can I do with the telephone messaging service?
2. What do I need when I call?
3. When is the telephone messaging service available?

New Employee Email

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1. What is Office 365?
2. Is that bigger than my current email quota?
3. What is a “cloud-based environment?”
4. How will I access my e-mail and calendar?
5. Will I be able to access my email via the web, tablet and/or smartphone?
6. Is my information safe “in the cloud”?
7. When will the e-mail migration happen?
8. Will my email address change?
9. Will my password change?
10. How will I change my password on the new system?
11. Do I need a new email client?
12. Will the new system have spam filtering?
13. Will mailbox and calendar sharing permissions (delegates) be migrated or will they have to be set up again?
14. I check my mail using my iPhone/iPad. Will that work with the new system?
15. I check my mail using web mail. What will change for me?
16. Will Outlook web access work differently for people using browsers other than Internet Explorer?
17. Can I move my existing mail to the new server?
18. What about my archived mail / PST files?
19. Will all my contacts, notes, etc., be transferred?
20. What do "Free" and "Busy" mean in the calendar?
21. Will the connection between my computer and the cloud server be secure?
22. Will my username and password be handled securely in the cloud?
23. Will my data be handled securely in the cloud?

New Employee Email - Post-Migration

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1. I am trying to update a distribution list and get the error that I "do not have sufficient permission to perform this operation on this object.
2. I have found some addresses do not work. I have also noticed the "To" line autocomplete is not working getting and error.
3. What are the limits of the new system? Can we change them?

New Employee Email - Transition

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1. When will I move to Office 365?
2. Do I need to do anything to prepare for the move?
3. What happens if I have a problem after the move of my mailbox?
4. After my transition to Office 365 I am not seeing calendar detail entries for others outside of my department.
5. I am a public safety user on the police domain. Will I transition to the Office 365 cloud?
6. What about my mobile device? Will everything stay the same when I transition? Will I need to do anything special with my mobile device?
7. We use personal shared folders in out department. Will there be any changes to this functionality?
8. Will there be any impact on our distribution lists?
9. Will there be changes to the Address Book?

Parks & Recreation - Sandy Bottom Nature Park

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1. Can I drive my car to the camp grounds to unload my camping stuff?
2. Does Sandy Bottom offer camping?
3. Does the park provide wood for the campers?
4. Are campfires allowed?
5. What if I have a fire during the Burn Law?
6. Where did the animals in the Wildlife Education Area come from?
7. Are personal water craft allowed in the lakes?
8. Are you allowed to ride bikes on the trails?
9. Can I take the fish I catch home?
10. Is fishing allowed from the shoreline?
11. Is SBNP is state park?
12. How do I get a job at SBNP?
13. What activities can I make a reservation for?
14. How far in advance can I make reservations?
15. Can my dog go into the bark park?
16. What is required for my dog to go into the bark park?
17. When is the bark park open?
18. When is the park open?
19. When is the Nature Center open?
20. Is alcohol allowed in the park?
21. Does is cost to go into the Nature Center?
22. Is my dog allowed to be off the leash?
23. Are dogs allowed at the park?
24. Why is my child not allowed in the bark park?
25. Can I drive to the fishing pier to drop off my equipement?
26. Can I bring a motor to put on a rented jon boat?
27. Do you rent bicycles?
28. Do you sell bait?
29. Do you sell fishing licenses?
30. Can I take home plants or animals from the park?

Parks & Recreation - Wildlife

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1. What if I find a opossum under my deck?

Police - When to Call 9-1-1

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1. When should I call 9-1-1?
2. How does my call get to 9-1-1?
3. Can I communicate with 9-1-1 if I am hearing or speech impaired?

Property Maintenance (Codes)

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1. How do I schedule an inspection now that I have my permit?
2. When is an inspection required?

Public Works - Bridges & Overpasses

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1. Who should I call to report graffiti on bridges and overpasses?
2. How can I reach your 3-1-1 Customer Call Center?
3. Who is responsible for repairing the bridges in Hampton?
4. Who removes graffiti from bridges, overpasses, buildings, or other property?
5. Who repairs the lights that are on the bridges in Hampton?
6. Why can I fish from some bridges and not from others?
7. Does the city clean any bridges?
8. Who is responsible for maintaining seawalls and shorelines?

Public Works - Bulk Limbs

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1. What is my bulk limb, branches, and brush collection day?
2. How are collections made when my scheduled day falls on a holiday?
3. What are bulk limbs and when are they collected?
4. Who should I call to report a missed bulk limbs pick-up?
5. How can I reach your 3-1-1 Customer Call Center?
6. Why is there a size limit on bulk limbs?
7. When can I put bulk limbs out for collection?
8. What can I do if my bulk limbs are over 5 inches in diameter or 5 feet in length?
9. How can I get rid of a stump that was removed from my property?
10. Who is responsible for disposing of limbs, branches or brush that are cut by a contractor?
11. Why should I put my bulk limbs, branches and brush in a particular place for collection?
12. Why do I need to provide space between my bulk limbs and other items for collection?

Public Works - Bulk Trash

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1. Who should I call to report a missed bulk trash pick-up?
2. What is my bulk trash collection day?
3. How are collections made when my scheduled day falls on a holiday?
4. How can I reach your 3-1-1 Customer Call Center?
5. What is bulk trash and when is it collected?
6. Can I put out bags of loose trash to be picked up by the bulk trash truck?
7. Why can't I put out windows, doors with glass, window panes or glass shower doors out for collection?
8. Can I put building materials out for bulk trash collection?
9. When can I put bulk trash out for collection?
10. Should I put my bulk trash in a particular place at the curb?
11. Why do I need to provide space between my bulk trash and other items out for collection?
12. Do I have to take the door off my refrigerator or freezer for bulk trash collection?
13. What about the refrigerant in air conditioners, freezers, or refrigerators?
14. Where is the city landfill?

Public Works - Bulk Trash Collection

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1. What are the requirements for putting out bulk trash for collection?

Public Works - Catch Basins & Yard Drains

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1. How can I reach your 3-1-1 Customer Call Center?
2. How can these Curb Drop Inlets (CDIs) and yard drains get blocked up and not flow properly?
3. What are Curb Drop Inlets (CDIs) and how do they fit into the drainage system?
4. What happens when the CDI or yard drain is blocked and cannot flow properly?
5. What if I find a broken CDI frame or top of a yard drain with a missing or broken grate?
6. Whom should I call to request repair of the grate or frame of a catch basin or yard drain, cleaning of a catch basin, or to report illegal dumping into a catch basin?
7. Who takes care of cleaning leaves and debris out of the CDIs and yard drains?
8. Why can't I dump trash, chemicals, oil, or other things into the CDIs or yard drains?

Public Works - Collection Containers

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1. Can I buy an extra garbage or recycling container for my house?
2. Can I take the garbage and recycling containers with me when I move?
3. Do I need to have a city-approved garbage or recycling container to receive city collection service?
4. How can I reach your 3-1-1 Customer Call Center?
5. If I move into a house and there is no recycling or garbage container there, how do I get one?
6. What do I do if my garbage or recycling container is lost or stolen?
7. When can I put my garbage and recycling containers at the curb for collection?
8. Who owns the garbage and recycling containers at my house?
9. Whom should I call to report damage to my container, problems with the placement of the container after collection, or to request a new, second, or replacement container?
10. Why do I need to provide space between my garbage container, recycling container, and other items out for collection?
11. Why do the arrows on the garbage and recycling containers need to be pointing to the street?

Public Works - Curb & Gutter Repairs

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1. How can I reach your 3-1-1 Customer Call Center?
2. Will the city repair an area of curb and gutter that is slightly sunken or cracked?
3. What determines whether or not the curb and gutter needs to be repaired or replaced?
4. What is curb and gutter and what does it do?
5. Who is responsible for curb and gutter repairs on private property, in shopping centers, or at business locations?
6. Who repairs the damaged curb and gutter sections along the street or next to the CDI or catch basin?
7. Whom should I call to report a curb and / or gutter that needs to be repaired?
8. Will the city repair curb and gutter that is scaled on the surface?

Public Works - Ditches & Drain Pipes

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1. Can I have drain pipes put in front of my house?
2. Can I rake my leaves into the front, side, or back ditch in the fall?
3. Does Hampton have the leaf vacuum system like some other cities?
4. Who cleans the ditches that run alongside of houses or behind them?
5. How can I obtain a copy of the city's Outfall Ditch Maintenance Schedule?
6. How can I reach your 3-1-1 Customer Call Center?
7. What are retention ponds and how do they work in the drainage system?
8. Who cleans ditches on private property?
9. Who cleans the ditch that runs in front of my house along the street?
10. Who has the responsibility for cleaning these retention ponds?
11. Who is responsible for cleaning the big ditches in my neighborhood?
12. Whom should I call to report illegal debris dumping, ditch overflow, dead animals in ditches, or request ditch or paved drainage area cleaning?
13. Why can't I dump trash, chemicals, oil, or other things in drainage ditches?

Public Works - Flooding & Stoppages

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1. How can I reach your 3-1-1 Customer Call Center?
2. How does the city prioritize their response to a flooding or stoppage call?
3. If my neighborhood floods can I assume it is from a blockage in the drainage system?
4. If our drainage system is maintained and in good working condition, why does it flood in Hampton?
5. Is there anything that can be done to stop flooding and stoppages in the drainage system?
6. What do drainage crews do to prepare for heavy rains if they are forecast?
7. What if the yard drain is in my backyard or an area that has been fenced off in the easement?
8. Who handles flooding and stoppages on private property and shopping centers?
9. Whom should I call to report flooding and drainage system stoppages?
10. Why is my street flooding?

Public Works - Guardrails

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1. How can I get a new piece of guardrail put up in my neighborhood or on my street?
2. How long does it take to get a piece of guardrail repaired that is on a city street or property?
3. What guidelines does the City of Hampton use for guardrail installation?
4. Who is responsible for the installation or repair of guardrails on private property?
5. Whom should I call to request a repair to an existing guardrail or to request a new guardrail?

Public Works - Hampton Roads Sanitation District

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1. Does HRSD do any repair or maintenance on city wastewater lines?
2. How can I contact HRSD if I have a question about their services?
3. Isn't HRSD part of the City of Hampton?
4. What are cross connections and are they allowed in Hampton?
5. What does the HRSD bill cover?
6. What is HRSD?
7. What kinds of things should not be put into the wastewater (sewer) system?

Public Works - Handicap Ramps

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1. How can I reach your 3-1-1 Customer Call Center?
2. If a curb and gutter section is replaced at a street intersection, is a handicap ramp automatically installed?
3. What determines if a handicap ramp needs to be repaired or replaced?
4. Who is responsible for repairing, replacing, or installing a handicap ramp on private property, in a shopping center, or at a business?
5. Whom should I call to either request that a handicap ramp be installed (sidewalk must intersect with a roadway at an intersection) or an existing ramp be repaired?
6. Why are handicap ramps necessary at intersections of the sidewalk and the street?
7. Why do some of the old handicap ramps have a smooth concrete surface and the newer ones have a rough surface?

Public Works - Household Chemical Collection

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1. When and where is the next Household Chemical Collection program going to be held?
2. What is the Household Chemical Collection Program?
3. Who can I call with questions about the Household Chemical Collection Program?
4. How can I reach your 3-1-1 Customer Call Center?
5. Who can participate in the program?
6. What type of things can I not bring to the collection?
7. Will someone come to my house and collect household chemicals for me?
8. Can I dump household chemicals down the drain or throw them away in my garbage container?
9. Can a business bring household chemicals to the collections?

Public Works - Illegal Dumping

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1. How can I reach your 3-1-1 Customer Call Center?
2. What can happen if someone is convicted of illegal dumping?
3. How are illegally dumped toxic chemicals, paints, or oils handled?
4. What makes up an illegal dumping violation?
5. Who is responsible for cleaning up an illegal dump site on private property?
6. Who is responsible for cleaning up an illegal dump site that no one was caught dumping at?
7. Who would pay for a clean-up of toxic chemicals or oils that were illegally dumped?
8. Whom should I call to report illegal dumping in ditches and other drainage areas?
9. Whom should I call to report illegal dumping in progress?
10. Why is illegal dumping a problem in the city?

Public Works - Leaves & Grass

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1. Can I put leaves and grass in dark bags if I run out of clear ones?
2. Can I take my leaves and grass to the Hampton yard waste site?
3. How are collections made when my scheduled day falls on a holiday?
4. How can I reach your 3-1-1 Customer Call Center?
5. How many clear bags of yard waste can I put at the curb for collection?
6. What is my leaf and grass collection day?
7. When can I put my yard waste out for collection?
8. Where can I get the clear plastic bags?
9. Why do I have to put my leaves and grass in clear plastic bags for collection?
10. Why do I need to provide space between my yard waste bags and other things out for collection?
11. Why doesn't Hampton collect loose leaves with a vacuum truck?

Public Works - Main

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1. Who should I call to report a missed bulk trash pick-up?
2. Who should I call to report flooding and drainage system stoppages?
3. Who can I call to report a street light that is not working or is damaged?
4. What kind of things can I recycle?
5. Who should I call to report a pothole or cracked pavement that needs to be repaired?

Public Works - Mosquito Control

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1. What does the City of Hampton do to control mosquitoes?
2. Are mosquitoes a major concern in Hampton?
3. What can I do to reduce the amount of mosquitoes in my backyard?
4. Can my pets get any diseases from mosquitoes?
5. What are some of the other pest problems here in Hampton?
6. What should I do if I am bitten by something venomous?
7. How can I reduce the chance of a poisonous spider bite?
8. How can I reduce the chance of snakes on my property?
9. How can I remove stinging insect pests from my property?
10. How can I keep ticks out of my yard or property?

Public Works - Mosquito Control - Larvicide & Aerial Spray

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1. Does the city spray larvicide for mosquitoes?
2. Why does the city want to control the immature mosquitoes?
3. When does the larvicide program take place?
4. What type of larvicide is used in the program?
5. Are the spray flights the same as the larvicide program?
6. Do the spray flights kill all of the adult mosquitoes?
7. Is the spray used in the spray flight program safe for people and pets?
8. Who should I call with questions concerning mosquito control?

Public Works - Mosquito Control - Transmitted Diseases

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1. What types of diseases can be transmitted by mosquitoes?
2. What is encephalitis and how can it affect humans?
3. Can my dog get any disease by being bitten by mosquitoes?
4. What can I do to control the mosquito population in my yard?
5. Who should I call with questions concerning mosquito control?

Public Works - Muskrats

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1. How can I prevent or minimize muskrat damage to my property?
2. How can I reach your 3-1-1 Customer Call Center?
3. What are muskrats and why are they a problem in Hampton?
4. What is the telephone number for the Virginia Department of Fish and Wildlife?

Public Works - Other Pests

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1. How can I control spiders in my house, garage, or shed?
2. How can I get rid of insects and pests like hornets, yellow jackets, wasps, or other stinging insects?
3. How can I help make sure that snakes will not want to live in my yard?
4. How can I reach your 3-1-1 Customer Call Center?
5. How can I safely remove a tick from myself or my dog?
6. How will I know if I have been bitten by a Black Widow spider?
7. What can I do to get rid of or control ticks in my yard?
8. What can I do to protect myself from tick bites?
9. What kinds of snakes are found in Hampton?
10. What should I do if I am bitten by a Black Widow spider?
11. What should I do if I see a snake in my yard?
12. What type of diseases can be transmitted from ticks to humans?
13. What types of pests or flying insects are common in Hampton?

Public Works - Pavement Markings

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1. Do I have to yield the right of way at a pedestrian crosswalk?
2. Is it illegal to park in a handicap access parking space without a valid handicap tag?
3. What causes the most accidents at pedestrian crosswalks?
4. What pavement markings is the city responsible for?
5. Where are crosswalks normally marked?
6. Who is responsible for marking the handicap access parking places in parking lots?
7. Who is responsible for pavement markings in shopping centers and other parking lots?
8. Whom should I call to request pavement marking for a road or intersection?

Public Works - Potholes & Cracked Pavement

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1. How can I obtain a copy of the city's Street Resurfacing Plan?
2. How can I reach your 3-1-1 Customer Call Center?
3. How does Streets and Roads handle filling and repairing potholes?
4. What are these cracks in the street in front of my home and what causes them?
5. What can I do if I think a pothole in the road caused damage to my vehicle?
6. What usually causes a pothole in the street?
7. When reporting a pot hole or cracked pavement, what type of information should I provide the 3-1-1 call taker?
8. Who decides when a street needs to be resurfaced?
9. Whom should I call to report a pothole or cracked pavement that needs to be repaired?

Public Works - Recycling

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1. Can I have two recycling containers?
2. Can I put extra amounts of recyclables out for collection?
3. Can I still use the small green bin to put recycling at the curb for collection?
4. How are collections made when my scheduled collection day falls on a holiday?
5. How can I reach your 3-1-1 Customer Call Center?
6. What happens if my recycling container is damaged or stolen?
7. What is my recycling collection day?
8. What is the Solid Waste User Fee rate?
9. What kind of things can I recycle?
10. What things are not allowed in my recycling container?
11. When can I put my recycling container out for collection?
12. Where can I recycle old computer monitors, hard-drives, servers, printers, fax machines, or other electronic equipment?
13. Where can I take items to recycle if I live in an apartment or do not have city collection service?
14. Who owns my recycling container?
15. Whom do I call to report recycling issues?
16. Why do I have to keep my paper and cardboard dry for collection?
17. Why do I need to provide space between my recycling container and other items out for collection?
18. Why do the arrows on the recycling containers have to face the street?

Public Works - Regular Garbage

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1. Can I put my garbage and recycling containers out the night before my scheduled collection?
2. How are collections made when my day falls on a holiday?
3. How can I reach your 3-1-1 Customer Call Center?
4. What happens if my garbage container is damaged?
5. What happens if my garbage container is stolen?
6. What is my collection (trash pick-up) day?
7. Whom should I call to report a missed regular or disability trash pick-up, a trash spillage or to request new trash collection service for the disabled?
8. Why can't I put out extra bags of trash and garbage for collection?
9. Why do I need to have my garbage and recycling containers out by 7 a.m. on my collection day?
10. Why do I need to provide space between my garbage and recycling containers, mailbox, car, fence, and other things out for collection?
11. Why do the arrows on the garbage and recycling containers have to face the street?

Public Works - Road Shoulders

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1. How can I reach your 3-1-1 Customer Call Center?
2. How often will the city repair the street shoulder in front of my house?
3. What if the shoulder is damaged by a vehicle during the year?
4. What type of gravel should I use in my driveway?
5. Who is responsible for maintaining and repairing the city owned alley at the rear of my property?
6. Whom should I call to report a road shoulder that needs to be repaired?
7. Why won't the city come and put gravel in my driveway?

Public Works - Rodents

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1. Does the City of Hampton bait for rats?
2. How can I reach your 3-1-1 Customer Call Center?
3. How can I get rid of or control rats in my yard?
4. How can I tell if there have been rats in my yard?
5. If I don’t see any rats in my neighborhood, does that mean there aren’t any?
6. What kinds of diseases can be carried by rats?
7. What kinds of rats are normally found in Hampton?
8. Where do these rats live?

Public Works - Sewer User Fee

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1. What is the Sewer User Fee and what is it used for?
2. Are there any exemptions to paying the Sewer User Fee?
3. How much is the current Sewer User Fee?
4. What is the DEQ Wastewater Consent Order?
5. What is the Wastewater Division's plan for major sewer work and improvements in the near future?
6. Who can I contact if I have a question about the amount of the Sewer System Maintenance (Sewer User) Fee?

Public Works - Sidewalk Repair

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1. How can I reach your 3-1-1 Customer Call Center?
2. The walkway at my house is raised, cracked, dropped, or badly scaled; will the city repair or replace it for me?
3. What can be done if the sidewalk is scaled off and badly deteriorated on the surface?
4. Who takes care of sidewalk repairs on private property, in shopping centers, or at business locations?
5. Whom should I call to report a sidewalk that needs to be repaired?
6. Will the city replace my sidewalk if it is cracked in several places?
7. Will the city replace my sidewalk if it is raised and causing a tripping or safety hazard?
8. Will the city replace the sidewalk around the curb drop inlet (CDI or catch basin) where the water drains in the street?

Public Works - Slabs & Blow Up Repairs

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1. How can I reach your 3-1-1 Customer Call Center?
2. What causes a blowup or damage to the concrete slab?
3. What is a blowup in the street?
4. What is a concrete slab?
5. Who is responsible for repairing the slabs in the roadways of the city?
6. Who takes care of concrete slab and blow-up repairs on private property, in shopping centers, or at business locations?
7. Whom do I call to report a blowup or damage to a concrete slab in the street?

Public Works - Stoppages

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1. What is the difference between the "on city" and "not on city" sides of the sewer line?
2. What stops up sewer lines the most?
3. Will the city open a sewer line stoppage for a business or commercial property?

Public Works - Stormwater Billing

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1. Are there any total exemptions from the Stormwater Fee?
2. Do I have to pay the stormwater fee on a vacant lot?
3. How can I qualify for relief from a percentage of the stormwater fee?
4. How can I reach your 3-1-1 Customer Call Center?
5. How do I apply for relief from a percentage of the stormwater fee?
6. How is the stormwater bill calculated, or how much is the stormwater fee?
7. How is the stormwater fee collected?
8. What is the stormwater fee used for?
9. When was the stormwater fee implemented?
10. Whom should I call with general questions regarding stormwater billing?
11. Why is the stormwater fee necessary?

Public Works - Street Lights

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1. Can I get a new street light installed in my neighborhood?
2. Who is responsible for the repair and maintenance of street lights on private property?
3. Who maintains the street lights in the City of Hampton?
4. Whom can I call to report a street light that is not working or is damaged?
5. Why does it take so long to get a street light repaired?

Public Works - Street Sweeping

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1. Can I rake my leaves or grass into the street for the sweeper to pick up?
2. Do I call for a street sweeper if there is debris in the street?
3. Does the city sweep parking lots?
4. How can I reach your 3-1-1 Customer Call Center?
5. How is street sweeping scheduled and what day is my neighborhood scheduled to be swept?
6. How should I prepare to have the area in front of my house swept?
7. What if my scheduled sweeping day falls on a day when severe weather like a hurricane or snow storm occurs?
8. Which streets are swept in the street sweeping program?
9. Whom should I call to either report small debris in the street or to report that the street sweeper missed sweeping my street?
10. Why does Hampton sweep the streets?

Public Works - Tire Recycling

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1. Do tires have to be off the rim to be collected?
2. How are collections made when my scheduled day falls on a holiday?
3. How can I reach your 3-1-1 Customer Call Center?
4. How many tires can I put out for collection?
5. What is my tire collection day?
6. What kind of tires will Public Works collect curbside?
7. When can I put my tires out for collection?
8. Who can put tires at the curb for collection?
9. Whom should I call to request tire recycling?
10. Why do I need to provide space between my tires and other items out for collection?

Public Works - Traffic Signal Systems

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1. Are there any plans to upgrade the traffic signal system or traffic flow systems in Hampton?
2. Can I be assured of a safe crossing if I follow the pedestrian signals?
3. Do I need to activate the pedestrian signal or can I just wait for the light to change?
4. How are the signals timed and why do I have to wait so long for the green light?
5. How is it determined that a traffic signal is needed at a location?
6. How much does it cost to install a new traffic signal?
7. How should I drive if a traffic signal is not operating properly or is out altogether?
8. What is the Opticom system for the traffic signals in Hampton?
9. Whom should I call to report a problem with a traffic light or to address concerns about existing traffic signal timings?
10. Why are pedestrian signals available at some intersections and not others?
11. Why do we need so many traffic signals on our roadways?
12. Why don't traffic signals have a left turn arrow all of the time?
13. Wouldn't pedestrian signals make all intersections safer?
14. Who repairs and maintains the school zone warning lights?

Public Works - Traffic Signs

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1. Are speed bumps an effective way to slow traffic?
2. Can I get a "Children at Play" sign put up for in my neighborhood?
3. Can I get a speed limit sign in my neighborhood or have an existing speed limit raised or lowered?
4. Can I get a speed limit sign lower than 25 mph put up in my neighborhood?
5. Can I have a "No Trucks" sign posted on my street?
6. Can stop signs be used to control speed in my neighborhood?
7. How can I get a sign for reserved parking for the handicapped installed?
8. Whom should I call to request a new sign or a sign repair?
9. Why are "Yield" signs installed versus "Stop" signs at some intersections?

Public Works - Wastewater Cave-Ins

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1. Who should I call for the following: overflow, sewer odor, requesting repair or replacement of manhole cover or clean-out cap?
2. How can I reach your 3-1-1 Customer Call Center?
3. What is an overflow and where do they normally occur?
4. What causes the manhole to overflow?
5. How would I know if the overflow was from a sewer manhole or from a drainage manhole?
6. Can I have an overflow from the sewer pipe in my yard?
7. Does an overflow of the sewer system pose a health risk to me?
8. What do I do if there is not an overflow or a stoppage, but I smell a sewer odor?
9. Who do I call to get a manhole cover or a clean-out cap repaired or replaced?
10. What kind of information do I need to give the city when I report an overflow?

Public Works - Yard Waste Site

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1. Can I buy compost or mulch at the Hampton yard waste site?
2. How can I reach your 3-1-1 Customer Call Center?
3. Is the site open year-round?
4. What is the Hampton yard waste site?
5. What types of material can I take to the yard waste site?
6. Where is the site located?
7. Who can bring material to the yard waste site in Hampton?
8. Whom should I call with questions about the Hampton yard waste site?
9. Will they take large logs, stumps, or trash?

SAGE Hampton

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1. What is SAGE HAMPTON?
2. Where did SAGE begin?
3. Where is the funding for a SAGE HAMPTON Program derived?
4. How will Hampton benefit from the program?
5. How do I get a garden?
6. What is the price range of donations?
7. Who approves the garden designs, locations and signage?
8. How long is my sponsorship for?
9. What if my garden and / or sign become damaged / discolored during the 5-year period?
10. Who is responsible for maintenance?
11. Is there a SAGE website?

Youth, Education & Family Services - Teen Center

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1. Does the Teen Center provide public bathrooms?