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Find out what's happening in the blog. Below is a list of blog items.

Sep 25

CM Message 9-25-17: Customer Service Week

Posted to City Manager's Messages by Fred Gaskins

There are many things that make Hampton a special city, and one of those is the excellent customer service that you all provide to our citizens. I believe those day-to-day interactions shape people's view of our city. As you know from the results of our biennial surveys, residents have very high satisfaction with our staff and how they do their jobs.

 

Nevertheless, it’s helpful to take the national Customer Service Week to re-focus and re-dedicate ourselves to continuing excellence in serving our customers while also celebrating the great job our Hampton team does. 

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Aug 09

Be open to new experiences

Posted to Thought of the Week — Optima EAP by Don Mann

Are you guarded? Perhaps a past experience influenced you to be that way. It’s not unusual to be cautious of situations and people after experiencing a violation of trust, feeling exposed in some way, or losing something important. Being cautious is different than being closed. 

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